Please email email@example.com to get your size exchange or store credit started. Return labels are on us!
Kindly make sure your return meets the following criteria;
- Headbands and Earrings are final sale
- Bags are final sale
- Items must be in new condition, in the original packaging with tags attached. If your item does not meet those terms, you will be issued a store credit to use
- Your size exchange / store credit return is eligible for exchange within a 10 day return window.
- Not purchased on sale, or using a discount code with the exception to our text sign up code. All items purchased on sale, or during a promotion is final sale and cannot be exchanged or store credit issued under any circumstances. If you use a promotional code or an influencer promotional code with the exception to text sign up, it is final sale
- Holiday PJS are FINAL SALE and not eligible for a store credit or size exchange
- Under $50 gift collection for the holidays is FINAL SALE and not eligible for store credit or size exchange. We do not allow store credit to be used on this limited edition sale
- Samples cannot be used with store credit
To begin the return process, please email firstname.lastname@example.org with your order number, requesting a return LABEL.
Please write us a note if you would like to do store credit or size exchange
We are offering size exchange and store credit ONLY. Sale items that are final sale are not eligible for a return or store credit.
You are still eligible for store credit within 10 days of when the item was delivered on FULL price items. All items that were purchased on sale or during a promotion is final sale. With the exception to our sign up text code, all sales are final sale. You are not eligible for a store credit if you use a promotional code, influencer promotional code, purchase during a sale or from our final sale section
- Holiday PJS are final sale.
- We do not allow store credit to be used on mystery box items or on items that are extensively marked down in special promotions.
- We do not allow store credit to be used on sample items
We are happy to issue you an exchange, please note that in your return comments when you fill out the form. You will need to send the original dress back and we will be happy to mail you a complimentary size exchange. You are not eligible for an exchange if you use a promotional code, influencer promotional code, purchase during a sale or from our final sale section. Holiday PJS are final sale, our holiday under $50 sale selection and samples are final sale.
Victoria Dunn needs 1-2 business days to process your order. Upon shipping, kindly except 3-5 business days to receive your package.
Victoria Dunn is not responsible for lost packages, we always track your package for you and send you your tracking # if you have lost it, but once it leaves our warehouse we are not responsible for the package in transit.
All items purchased on SALE are not eligible for a return or a store credit, they are final sale. With the exception to SMS15. All items using a promotional discount code or a sale is FINAL SALE